At Snap Shades we want to make sure our customers can shop with us with full confidence. Please read our return and refund policy carefully before making a purchase.
1 YEAR WARRANTY
Your Snap Shades purchase comes with a 1 year warranty against fabric defects such as poor workmanship and fading. To submit a warranty claim, please e-mail [email protected] with your order number, car model and your full name. Your 1 year warranty begins on the day you receive the shades according to the shipping tracking with a grace period of 14 days. This warranty does not cover accidental loss, theft, negligence, incorrect installation and malicious damage.
If you believe the product that you have received does not fit the way it was intended or not of acceptable quality or does not match the description provided, please let us know within 30 days for a refund or replacement from date of successful delivery.
Send through an e-mail to [email protected] with photos of the product and your intended vehicle. If you notice there is damage to the delivered packaging, please take a photo prior to opening.
We will endeavor to help solve your issues with the installation or advise if the product needs to be returned/replaced.
If you are unsure which item best suits your vehicle, please contact us to confirm so.
ORDERED THE WRONG SHADE FOR MY CAR MODEL/MAKE/YEAR
If the customer has ordered the incorrect shade for the intended vehicle (i.e. different make, model, year), to get a replacement, the customer must bear the cost of returning the original item and dispatch of the replacement. Return address below.
CHANGE OF ADDRESS
Fees associated with a change of shipping address by the customer when item is in transit, will be at the cost of the customer. There is no guarantee a change of address during transit however, Snap Shades will do our best efforts.
I DON’T WANT THE SHADE ANYMORE
If you decide that you do not want the shade after checking out, please notify us at [email protected] immediately. If you have received a tracking number and the parcel has been dispatched, the customer will bear the cost of return and must not open the delivered parcel.
MY PARCEL HAS NOT ARRIVED YET
If the parcel does not arrive within 10 weeks, Snap Shades must be notified by the customer, Snap Shades will then initiate a “missing parcel” investigation with the carrier. If the result from the investigation is a lost parcel, the customer will get a full refund of the item purchased (excluding shipping fees). If the parcel has been found, there will be no reimbursements for the delay.
CONDITIONS AND NOTES
No returns and exchanges will be accepted for items that are not in a sell-able condition. Photo verification prior to shipping returns should be sent to [email protected].
Snap Shades does not provide refunds for free/bonus items if any (e.g. extra mounting clips and storage bag)
Please allow a minimum 10 business days* from the day you parcel is delivered to us, for your exchange or return to be processed.
We will credit via your original payment method (transaction fees incur). Once your exchange or return has been processed, you will be notified via e-mail to the address provided with your original order.
At Snap Shades we strive to offer the highest customer service and products. If you have any questions about our policies, please contact our support team at [email protected]
Returns are to be sent to:
We will credit your original payment method. Once your exchange or return has been processed, you will be notified via e-mail to the address provided with your original order.
At Snap Shades we strive to offer the highest customer service and products and we hope you can shop with us with trust and confidence!