Snap Shades we want to make sure our customers can shop with us with full confidence. Please read our return and refund policy carefully before making a purchase.

1. 12-MONTH WARRANTY

For full warranty terms, please visit our Warranty page here.

2. FITMENT GUARANTEE – POOR FITMENT

If you believe you received the wrong model or the product does not fit as designed or advertised, please contact us within 7 days of delivery.

To submit a fitment claim, email [email protected] with:

  • photos of the installed product
  • a photo of the packing slip
  • a photo of the white label with batch number on the plastic bag
  • vehicle make, model, and year

Snap Shades must be given the opportunity to visually assess the installation and confirm whether the issue is due to a manufacturing or fitment error.

If a manufacturing or sizing defect is confirmed, you will be covered under our Fitment Guarantee and eligible for a free return and either a refund or exchange.

If you are unsure which shade fits your vehicle, please contact us before purchasing.

3. ORDERED THE WRONG SHADE FOR MY CAR MODEL/MAKE/YEAR

If the wrong shade was ordered (incorrect make, model, or year), the customer is responsible for:

  • return shipping costs
  • the cost of sending out the replacement

A discounted prepaid return label is available upon request.

4. CHANGE OF ADDRESS

Customers are fully responsible for providing an accurate and complete shipping address at checkout. Once an order has shipped, Snap Shades cannot revise or reroute the shipment. Any carrier fees associated with a customer-requested address change are the responsibility of the customer.

Snap Shades is not responsible for delays, misdelivery, or loss resulting from an incorrect address provided by the customer or from an address change request made after the order has shipped. Snap Shades is not responsible if an address change request fails or is not processed successfully by the carrier

5. CHANGE OF MIND / NO LONGER WANT ITEMS

If you decide you no longer want the shade after completing checkout, please email [email protected] immediately.

  • If the order has not shipped, we will cancel the order.
  • If the order has shipped or a tracking number has been issued, the customer is responsible for return shipping and a processing fee.
  • Returned items must be unopened and unused to qualify for a refund.

Orders returned for a refund are subject to an 18% shipping and processing fee, which will be deducted from the refund amount.

Snap Shades does not offer free returns or guarantee cancellation.

6. LOST PACKAGE

Orders delivered to the address provided at checkout are considered fulfilled.

If the carrier marks the package as Delivered, Snap Shades does not provide free replacements or refunds for:

  • theft
  • misplacement
  • packages delivered to an incorrect address provided by the customer

Claims for lost or stolen packages must be submitted directly to the shipping carrier within their specified time frame. Snap Shades will assist by providing tracking and carrier reference details if requested.

Snap Shades is not responsible for delivery disputes where the carrier confirms GPS-verified delivery.

7. DAMAGED PACKAGES

Snap Shades is not liable for carrier-caused damage. Customers must file claims directly with the shipping carrier. We can assist by providing documentation and photos if available

8. CONDITIONS AND NOTES

Returns and exchanges will not be accepted if:

  • the item is not in sellable condition, defined as:
    • undamaged
    • clean
    • in original packaging
    • with all components included

Photo verification is required prior to approving any return shipment.

Snap Shades does not provide refunds for free or bonus items (e.g., extra mounting clips, storage bags).

9. UNDELIVERABLE PACKAGES/ RETURN TO SENDER

Packages returned due to incorrect address, refusal of delivery, or failure to pick up will incur return shipping and reshipment fees. Refunds will be issued minus these costs, which will be 18% of the order.

10. REFUSED DELIVERIES

Refused deliveries are treated as return shipments. Shipping costs and any carrier return fees will be deducted from the refund amount.

11. TIME LIMITS FOR RETURNS

Except where otherwise stated, all return requests must be submitted within 30 days of delivery.

12. PRICE ADJUSTMENTS

Snap Shades does not offer price adjustments for items purchased before or after promotional periods.

13. PROCESSING TIME

Please allow up to 10 business days from the date the return package is delivered to us for your refund or exchange to be processed.

Refunds are issued to the original payment method. Payment processor fees may be deducted from the refund amount.

You will be notified by email once your return or exchange is completed.

14. INCOMPLETE RETURNS

Returns missing components, accessories, packaging, labels, or documentation may be denied or subject to a partial refund.

15. RETURN AUTHORIZATION REQUIRED

All returns must be approved by Snap Shades prior to shipping back the product. Unauthorized returns may be refused or ineligible for refund.

16. RETURN LABEL FEES

For customer-initiated returns, Snap Shades provides a discounted prepaid return label for your convenience. The cost of this label will be deducted from your refund. Original shipping fees are non-refundable.

Return label costs vary depending on location, package size, and carrier rates.

17. INTERNATIONAL ORDERS

Customers are responsible for all international return shipping fees, duties, taxes, and customs clearance costs.

18. EXCHANGE POLICY

Snap Shades accepts exchanges subject to availability; however, all exchanges are processed as a new purchase. Customers must place a new order for the correct item and return the original product at their own expense unless covered under the Fitment Guarantee.

Once the returned item has been received and inspected, we will issue a refund per our return policy. Shipping costs for the original order and the return shipment are non-refundable.

19. FORCE MAJEURE

Snap Shades is not responsible for delays or failures in delivery caused by events beyond our control, including but not limited to carrier delays, weather conditions, natural disasters, labor shortages, customs delays, or high-volume periods.

CUSTOMER SUPPORT

If you have any questions about our policies, please contact:

[email protected]

At Snap Shades, we strive to deliver excellent products and customer service. Thank you for choosing us.