1. Processing Times

Orders for in-stock popular models are typically processed within 1–3 business days.

Processing times may be extended during:

  • high-volume periods

  • promotional events

  • holidays

  • carrier network delays

  • supply-chain disruptions

Orders cannot be cancelled once they have entered the processing stage.

2. Shipping Methods

Domestic (USA)

Popular models are shipped from our Brooklyn, NY warehouse via:

  • USPS Ground (estimated 3–10 business days)

  • UPS 3-Day Select (available for an additional fee; estimated 3–5 business days)

Delivery times vary depending on your location.

All delivery timeframes are estimates only and are not guaranteed.

3. Special-Order Items

Some models are designated as special orders and require additional processing time.

Special-order items are:

  1. Shipped from our Snap Shades warehouse in Australia to our New York facility

  2. Processed upon arrival

  3. Then shipped to the customer

The estimated delivery timeframe for special-order items is approximately 30 days, but may vary due to:

  • international freight schedules

  • customs processing

  • weather and transit delays

  • port or carrier congestion

  • internal processing times

Special-order deliveries cannot be expedited.

4. Shipping Delays

Snap Shades is not responsible for shipping delays caused by:

  • UPS, USPS, or any carrier

  • weather, natural disasters, or hazardous conditions

  • customs inspections

  • international freight congestion

  • incorrect or incomplete addresses provided by the customer

  • holidays or peak season volume

  • global supply-chain delays

  • events outside our control

Orders cannot be cancelled, refunded, or compensated due to shipping or carrier delays.

5. Tracking Information

A tracking number will be emailed once the order ships.

Please note:

  • Tracking may take 24–72 hours to update

  • International and special-order shipments may experience slower scans

  • Lack of tracking updates does not indicate a lost package unless confirmed by the carrier

6. Change of Address

Customers are responsible for providing an accurate shipping address at checkout.

Once an order has shipped:

  • Snap Shades cannot guarantee that a reroute or address change will be successful

  • Any fees charged by the carrier for attempted address changes are the customer’s responsibility

  • Snap Shades is not liable for delays, misdelivery, or loss caused by a customer-requested address change after shipment

7. Undeliverable or Returned-to-Sender Packages

Packages returned to Snap Shades due to:

  • incorrect or incomplete address

  • refusal of delivery

  • failure to pick up from the carrier

will incur reshipment fees. Refunds for returned-to-sender packages will be issued minus original shipping costs and any carrier return fees.

8. Refused Deliveries

Refused deliveries are treated as return shipments.
Shipping costs and any carrier return fees will be deducted from the refund amount.

9. Lost or Stolen Packages

Orders delivered to the address provided at checkout are considered fulfilled.

If the carrier marks the package as Delivered, Snap Shades does not issue free replacements or refunds for:

  • theft or porch piracy

  • misplacement

  • packages delivered to an incorrect address entered by the customer

  • GPS-verified delivery disputes

Claims must be submitted directly to the shipping carrier.

10. Damaged Shipments

Damage during transit must be reported within 48 hours of the carrier marking the package as delivered.

Claims must include clear photos of:

  • outer packaging

  • shipping label

  • internal packaging

  • damaged product

Failure to provide the above within 48 hours may result in denial of the claim.

Snap Shades is not responsible for damage occurring after delivery.

11. International Shipping

For international customers:

  • Delivery times vary by region

  • Local duties, taxes, and customs fees are the customer’s responsibility

  • International returns require the customer to pay all shipping and customs clearance fees

12. Force Majeure Clause

Snap Shades is not responsible for delays or delivery failures caused by events outside our control, including:

  • natural disasters

  • carrier disruptions

  • customs delays

  • labor strikes

  • pandemics or government restrictions

  • global supply-chain issues

13. Customer Support

If you have any questions about your shipment, please contact:

📧 [email protected]
📞 833-609-6303

We are available Monday to Friday, 9 AM – 5 PM (EST).

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